AnswersTopic
When they dispute it
Short payments, 'the work wasn't good enough', no written contract, and what proof wins.
21 answers
- My client disputes my invoice. What happens next?The disputed part waits.
- No written contract: can I still get paid?Yes.
- My client says the work wasn't good enough and won't pay. Can they do that?Only for what's wrong.
- My client says they didn't authorise the extra work. Can I charge for it?Yes, if they asked.
- Can I hold back files, or switch off a website, until I'm paid?Files, usually.
- What proof do I need to show I did the work and they owe me?Five kinds of paper.
- Should I accept less in "full and final settlement"?Only on your terms.
- My client cancelled the project halfway. Do I still get paid?Yes.
- Who owns the design, photos or code until the client pays?You do.
- What is "without prejudice", and when do I use it?Only for offers.
- What is a counterclaim, and what happens if my client makes one?A claim against you.
- My client left a bad review after I chased them. What can I do?Reply once.
- I'm a contractor. The agency or end client hasn't paid my invoice. Who owes me?Usually the agency.
- A client won't pay my recruitment placement fee. What can I do?Add interest, then chase.
- The client hired my candidate through the back door. Can I charge?Yes, under your terms.
- My client won't repay ad spend I paid on their behalf. How do I claim it?Like any unpaid invoice.
- How do I write a settlement agreement for a disputed invoice?One page, both signed.
- My client says my invoice came too late to be valid. Is that true?No.
- Should I record phone calls with a client who owes me money?Yes, and say so.
- Can I charge for a quote or a pitch that didn't go ahead?Only if agreed first.
- I'm an accountant and a client won't pay my fees. Can I hold their records?Rarely.
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