Refund/Cancellation Policy

WolfX Recovery is a B2B software and workflow service. Any subscription, onboarding, or usage fees are governed by the commercial agreement or checkout terms shown at purchase, together with this policy, which forms part of those terms.

The 14-Day Conditional Guarantee

Every new subscription carries a strict 14-day money-back guarantee. It is a performance guarantee, not a trial: it pays out when the mechanism is deployed and fails — not on a change of mind.

The guarantee is triggered when, and only when, all three conditions are met:

1. The window. The refund is requested within 14 days of your first payment on your first paid term.
2. The deployment. You deployed the WolfX protocol: you generated a Letter Before Action in the platform and sent it to a genuine debtor of your business within the 14-day window. Deployment is verified against the platform’s dispatch and case records, which are created automatically as you use it.
3. The failure. The deployed mechanism failed to secure your cash or a legally valid court trail — that is, it produced no payment, no binding payment commitment, and no court-ready evidence trail on the case.

If all three conditions are met, we refund every penny of that first payment to the original payment method, normally within 10 business days.

What the guarantee does not cover

The guarantee is triggered by a failed mechanism, not by non-use. If the protocol has not been deployed — no Letter Before Action generated and sent to a genuine debtor — the guarantee has not been triggered. In that case the remedy is simple: deploy the mechanism. If it fails, the refund is processed immediately. Change of mind, non-deployment, partial use of the subscription period, and renewals after the first paid term are not covered.

Cancellations

Customers may request cancellation at any time by contacting founder@usewolfx.com. Cancellation stops future renewals; access and timing follow the active plan or written agreement.

Disputes and chargebacks

By purchasing, you agree that refunds are governed by this policy and that you will raise any refund request with us first at founder@usewolfx.com before initiating a payment dispute or chargeback. Deployment (or non-deployment) of the mechanism is evidenced by the platform’s own dispatch, case, and audit records.

Your statutory rights

WolfX Recovery is sold to businesses. Nothing in this policy limits any statutory rights that cannot lawfully be limited.

Contact

For refund or cancellation questions, contact founder@usewolfx.com.